Video Editor’s Launchpad

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Return and Exchange Policy

As XO Multimedia offers digital products and online courses, we do not accept returns or offer refunds. Once a purchase is made, it is considered final and non-refundable. However, you have the option to deactivate or delete your account at any time. This action will be permanent and irreversible.

Exchange Policy

We understand that you may want to upgrade your course to a higher value one. We offer an exchange policy under the following conditions:

1. Upgrade Period: You can request an exchange within 7 days of your initial purchase.
2. Eligibility: The upgrade is only applicable if you have not availed any promotional offers or discounts during your initial purchase. If an offer was applied, the course cannot be upgraded.
3. Procedure: To initiate an upgrade, please contact our support team at [support@xomultimedia.com] with your purchase details and the course you wish to upgrade to. Our team will guide you through the process.

Account Deactivation or Deletion

If you choose to deactivate or delete your account, please be aware that this action is permanent. Once your account is deleted, all your data and access to purchased courses will be lost and cannot be recovered.

Contact Us

If you have any questions or need further assistance, please contact our customer support team:

• Email: support@xomultimedia.com
• WhatsApp: +91- 7788998881

Thank you for choosing XO Multimedia. We appreciate your understanding and cooperation.

This document was last updated on April 20, 2024

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