Upon successful payment, you will receive instant access to the purchased course(s) along with an instructional email.
In rare cases, due to technical issues such as payment gateway failures, internet connectivity problems, or internal errors, you may not receive immediate access.
If this happens, please contact us via email or WhatsApp chat support. Note that we do not provide phone support.
Contact Information:
Email: support@xomultimedia.com
WhatsApp Chat Support: +91-7788998881
Response Time:
Our response time may vary depending on availability. We strive to respond as quickly as possible, but it can take up to 24 hours, excluding holidays.
Make sure you have entered the correct email address during the purchase process to avoid access issues due to typographical errors.
Physical Orders (e.g. Physical Certificates):
For any physical orders such as customized certificates, the processing time can take up to 30 days.
We begin preparing your order as soon as it is received. However, in worst-case scenarios, it may take up to 30 days to complete and ship your order.
If you encounter any issues or have any questions, please don’t hesitate to reach out to our support team. We are here to help you access your course and ensure a smooth learning experience with XO Multimedia.
